OpsGenie missing from Workflow Destination

Hi @laurence @laurence

Thank you both for reaching out.

I will reach out with the product team, and provide any info I can on a roadmap for this.

Please note allow me some time to gather all the info. I will reply via this thread with any update I have.

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Hi @LL92 @laurence

Im reaching out to let you know that our team has been meeting with the OpsGenie team. The are working resolving this issue.

However it will still some more time as the fix will need to come from the OpsGenie side.

Should I have further updates, I will be sure to keep you updated.

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You mentioned using classic notification channels in the mean time, but I am unable to find those as a configurable item in the New Relic interface.

Your documentation mentions going to “Alerts & AI” and then clicking “Notification Channels”, but clicking “Alerts & AI” just redirects to “Detection & AI” and there is no “Notification Channels” link to be found anywhere.

Thoughts? Or does this mean we just have to wait until the integration is fixed before using OpsGenie?

Referenced docs:
https://docs.newrelic.com/docs/alerts-applied-intelligence/new-relic-alerts/alert-notifications/notification-channels-control-where-send-alerts/#view-channels

Hi, any further updates regards having the option to send alerts to opsgenie via workflow? This is a major blocker for us to move to use workflows

Hello @jake48.

Welcome to the community!

Currently there are no new updates aside from what @dcody had posted above. When updates are available we will be sure to notify the community. Please reach out if you have other questions or anything we can help with.

Hello @RDev,

welcome to the community!

If your account has been upgraded to the new Workflows then you will not have access to the classic alerts page. You can find more regarding the planned upgrade and schedule here: https://discuss.newrelic.com/t/plan-to-upgrade-alert-notification-channels-to-workflows-and-destinations/188205.

Please reach out if there is anything else we can help with!

@dcody Wanted to check in on this. What is the current status of this integration?

We are currently blocked by the Opsgenie integration not being included in the new Alert Workflows.

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Hi @jbaker3

Thanks for reaching out, I hope you are well.

I notice this is your first post in the community, congrats!

For updates related to OpsGenie Workflow, it may be worth noting @michaelfredericks response, above your post.

For reference, he linked a post Plan to upgrade Alert Notification Channels to Workflows and Destinations. In which @bgoleno explains “Updates on the upgrade process. Workflows and Destinations capabilities are fully deployed, and they are the official method for configuring and receiving notifications.”.

Additionally the linked post has shared resources on this.

I hope this was helpful, should you have any questions or updates please do reach out.

You can use OpGenies webhooks with our new Destination. Here is someone who has created an OpsGenie webhook destination: https://discuss.newrelic.com/t/opsgenie-via-webhook/188402

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Yes but the problem is that it will not send a correct request to close an open alert. The webhook is working fine to create an issue in OpsGenie but the problem is when closing one.

So I hope New Relic doesn’t migrate anyone who are currently using Classic Notification method with OpsGenie.

This needs to be resolved first!

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I’m with LL92, it’s not possible to disable this option, without the new way works as the old one!
This is a big problem for us.

Regards

adding to this as well. we have a large portion of our incident management process that is formed around this. not having this included really takes away from the value provided. we spent a LOT of money on new relic, I will be bring this up to our account managers ASAP

Hi @pboyd , @LL92 , @clouden_nrelic1 ,

Can you please confirm that you have tried to use this template from link below:

Just to confirm it is a post sent from dkoyano, he has shared payload that should resolve your issue.
Let us know if that works or not so we can update them on this.

Thanks.
KR, Marin

Hi @mtupek

Interesting! Would this be the official way of integrating with OpsGenie? I mean, via a webhook? Or will there be an official integration as it is using the classic method?

Anyway, I will try it out. Thanks

Hi @LL92 ,

This would be a template for webhook.
Let us know how will this work for you.

KR, Marin

@mtupek and @dcody, is there any news on an ‘official’ integration with OpsGenie, similar to the old channel method that we’re still using? From comments above (Aug 22nd) it seemed like NR were working with OpsGenie on it - or is this going to have to be the way to do it?

Hi @LL92 !

Were you able to create a webhook with opsgenie that closes the alert?

We’d be happy to see an official integration as we’re using OpsGenie for incidents management and it seems to be not really possible to use NewRelic + OpsGenie in production now.

We can’t use OpsGenie in Workflows. And it doesn’t look like we can close incidents in OpsGenie and this will be somehow translated to NewRelic.

Hi @lmontesoro, @luke.selwood and @devops306

Thank you for your patience here.

I do note that @dkoyano shared his workings on this on another post. Please see here for additional details.

I hope this was helpful.

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Hi @dcody !

Yes, I see the post and made the webhook to replace the opsgenie integration successfully. What I’m not sure about is if I should migrate all my integrations with opsgenie to the scheme with webhook manually, or New relic will take care of doing it automatically according to the scheduled deadline, can you clarify this for me?

thanks a lot!