Upcoming Changes To Capabilities and Support Across Node Agents; Suggested PagerDuty Responders, Golden Signals, and Components; Incident Workflows; Mobile Agent Cross Application Tracing (CAT); and Kubernetes Instrumentation

New Relic will discontinue support for a variety of capabilities across the platform. These include:

Support ending October 2021 for:

  • Suggested Responders, Golden Signal, and Component for Pagerduty Sources

Support ending November 2021:

  • Node Agent: Oracle Driver Package
  • Node Agent: Hapi Versions prior to Hapi 19.2
  • Incident Workflows Beta
  • Mobile Cross Application Tracing (CAT)

Support ending December 2021:

  • Kubernetes Instrumentation Support v1.10 to v.1.15

Read below for additional information about individual features.

Suggested Responders, Golden Signal, and Component for Pagerduty Sources

What is happening?

  • We will no longer support the use of suggested responder, golden signal, or component enrichment under the issue page’s analysis section when ingesting alerts from Pagerduty sources.
  • This functionality is being deprecated in association with the consolidation of some New Relic AI products. Be aware that the suggested responder, golden signal, and component features will continue to be available for New Relic sources, just not for PagerDuty sources.

Why?

  • These features are being end-of-life’d because of low feature use. Also, the consolidation of New Relic AI products will require significant investment and enhance our customers’ experiences in the future.
  • This change doesn’t impact the PagerDuty integration itself, it just doesn’t show suggested responders, golden signals, or components in issues originating in PagerDuty.

When?

  • This change will happen near the end of October 2021.

Links to other resources

Node Agent: Oracle Driver Package

What is happening?

  • We are ending our support of the now obsolete node-oracle driver.
  • Moving forward, this package will be removed.

Why?

  • This library is not maintained and never hit a v1.0 version so we are discontinuing support of this driver package.
  • Highly unlikely that any customers are using this old library on modern version of our agent given it is not maintained by the community.

When?

  • This change will happen in November 2021.

Links to other resources

Node Agent: Hapi Versions Prior to Hapi 19.2

What is happening?

  • Hapi 19.2 and below are no longer supported by the Hapi community and so we will also no longer be supporting it.
  • Customers using older versions of Hapi will need to update their Hapi versions in order to use the most recent version of the agent.

Why?

  • These versions were deprecated by the Hapi community in Feb 2020 due to security issues.
  • These older, unsupported versions of Hapi could pose security risks so ending our support and getting customers to update to the most recent version will be beneficial.

When?

  • This change will happen in November 2021.

Links to other resources

Incident Workflows Beta

What is happening?

  • We’re deprecating enriched alert notifications through the incident workflows beta program. We’re replacing this functionality with a unified experience and consolidation of New Relic’s AI products which will provide more robust incident management functionality and give more context than the previous workflow.

Why?

  • New Relic’s new unified experience and consolidation of AI products will deliver a better user experience than the current incident workflows beta experience.

When?

  • This change will happen in November 2021.

Links to other resources

Mobile Cross Application Tracing (CAT)

What is happening?

  • We are ending support for legacy Mobile Cross Application Tracing (CAT).

Why?

  • Both iOS and Android agents were updated in March 2021 with Distributed Tracing on by default. Distributed Tracing replaces CAT.
  • Customers need only upgrade to the latest mobile agent to take advantage of all that Distributed Tracing has to offer.

When?

  • This change will happen in November 2021.

Links to other resources

Kubernetes Instrumentation Support v1.10 to v.1.15

What is happening?

  • The latest Kubernetes version v1.22 has API incompatibilities with versions prior to v1.16.
  • A majority of major Kubernetes cloud providers have already deprecated these old versions.
  • Older Kubernetes versions may continue to work. However, we can’t assess how long they will continue to function and, therefore, we can no longer accept support requests regarding these end-of-lifed Kubernetes versions.

Why?

  • Supporting older Kubernetes versions unnecessarily uses support team resources as it requires additional knowledge and infrastructure.
  • Kubernetes and Amazon, as well as other supported vendors including Google Cloud (GKE), Microsoft Azure (AKS), Redhat (Openshift), and VMWare (Tanzu) have also stopped support for these versions. So, New Relic is following guidelines and no longer supporting Kubernetes v1.10 to v1.15.

When?

  • This change will happen in December 2021.

Links to other resources

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